![]() ![]() The main extension rule is one of the Commission’s most complex and misunderstood rules. If it is less, the utility will refund the customer’s money. If the actual cost of the extension is more than the estimate, the utility will bill the customer for the difference. If the cost of the extension is more than the free extension limit, the customer must pay the utility the difference before the utility will make the extension. If the cost of the extension is less than the free extension limit, the utility will proceed to make the extension. Each utility has a utility-specific free extension limit. Once the customer receives the cost estimate, a decision can be made about whether or not to continue. The utility must give the customer a written copy of the cost estimate. Once the customer knows the options, they must make a written request for a cost estimate. The utility will then explain all available options. ![]() This may be done in person, by telephone or in writing. The customer’s first step would be to contact the utility. In situations where a long service line is not an option, customers would have to request a main extension. At this time, the customer is responsible for paying a tap fee. If a utility later extends the main to serve the customer, the customer must stop using the long service line and connect to the main. The customer is responsible for maintaining the service line from the meter to their house. The utility connects the water meter to the customer’s service line. If the utility’s main is on the other side of the road from the customer’s property, the utility makes and pays for the road crossing to the customer’s side of the road. In this case, the utility may install a meter in the utility’s right-of-way at a main nearest to the customer’s property. This rule is used when the customer’s property is located far from a utility’s existing main, when the cost to extend service to the customer under the Commission’s main extension rule is too high and if there is no expectation of growth or development in the area. There are two Commission rules that explain how to get water service extended. The customer must still be willing and able to pay on the account. This process does not prohibit termination, but allows extra protection for those who need it. However, the certification need not be renewed if a licensed physician can state to a reasonable certainty that the condition is permanent. Written certification from a licensed physician, verifying that termination of service would be especially dangerous, must be received by the utility within 10 days after the utility informs the customer about termination and must be renewed every 30 days, starting from the date the certification is sent to the utility. If you are not satisfied with the utility’s response, contact the Public Service Commission for assistance. Each situation should be evaluated to determine the specific cause of the low pressure problem. Low water pressure can be the result of a variety of factors, including the elevation of the residence, undersized water mains or system leaks. WV Railroad Emergency Telephone Numbers.Coal Resource Transportation System (CRTS) Information.Driving Safely Around Commercial Trucks.PSC Rules for Telecommunication Utilities.PSC Jurisdiction of Telecommunication Utilities.PSC Rules for Water/Wastewater Utilities.Water Utility Rankings in WV - 4500 gallons.Water Utility Rankings in WV - 4000 gallons.Water Utility Rankings in WV - 3400 gallons.Sewer Utility Rankings in WV - 4500 gallons.Sewer Utility Rankings in WV - 4000 gallons.Sewer Utility Rankings in WV - 3400 gallons.PSC Jurisdiction of Water/Wastewater Utilities.PSC Jurisdiction of Natural Gas Utilties.Commission Organization (Staff Divisions). ![]()
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